Contact Consent & Communications Policy

1. About Our Communications

Closelio helps connect individuals who request information about insurance and coverage options with licensed agents, advisors, or affiliated service providers. We only contact people who have voluntarily submitted their information through an online form, landing page, intake page, partner website, or referral source indicating that they want information about insurance products, quotes, or coverage options.

2. Consent to Be Contacted

By submitting their information through one of our forms or through one of our marketing and lead-generation partners, users provide prior express written consent to be contacted by phone call and SMS/text message regarding insurance products, quotes, plan information, application assistance, and related follow-up.

This consent may be collected directly by Closelio or by approved third-party partners that gather inbound requests from consumers seeking information about coverage.

Consent language used on those forms may include language substantially similar to the following: "By clicking Submit, I agree to be contacted by phone call and text message regarding insurance and coverage options, including through automated technology, at the number I provided. Consent is not a condition of purchase."

3. How We Use SMS and Calls

We use phone calls and SMS only for:

• Responding to a user's request for insurance information
• Following up on a submitted quote or coverage request
• Assisting with application completion
• Providing requested plan or policy details
• Confirming next steps related to coverage enrollment

We do not use our communications channels for unsolicited spam or random cold outreach.

4. Opt-Out Instructions

Anyone who no longer wants to receive SMS messages from us can opt out at any time by replying STOP.

After a STOP request is received, no further SMS messages will be sent unless the user later opts in again.

For help, users may reply HELP.

5. Data Sources

Leads and inquiries may come from:

• Closelio-owned landing pages and forms
• Referral campaigns
• Approved third-party lead partners
• Co-registration or partner intake forms where the consumer has requested information and agreed to be contacted

We require that our partners collect consumer information using consent-based forms and maintain records of consent where applicable.

6. Privacy & Data Handling

We use the information submitted by users only for legitimate business purposes related to responding to their request and providing insurance-related follow-up.

Personal information may include:

• Name
• Phone number
• Email address
• State of residence
• Coverage interest or policy-related details voluntarily submitted by the user

We do not sell personal information to unauthorized third parties.

We may share relevant information only with licensed agents, service providers, CRM platforms, and communication vendors involved in servicing the user's request.

7. Message Frequency

Message frequency varies depending on the user's request, responsiveness, and stage of the insurance application or quote process.

Message and data rates may apply depending on the user's mobile carrier and plan.

8. Contact Information

Questions about this policy or our communication practices may be sent to: support@closelio.ai

9. Twilio / Carrier Compliance Statement

Closelio uses messaging services solely to communicate with individuals who have requested information and provided consent to be contacted. Our messaging workflow is designed for one-to-one follow-up, customer support, and request fulfillment.